illumiajavier's profile

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1 Message

Wed, Jul 29, 2020 11:00 AM

Orange Temp Line Burial pending since 4/28

I had my Comcast services activated on 4/28, with the technician telling me that someone would need to come out and perform a line burial. After going back and forth with Comcast multiple times and seeing my tickets apparently going nowhere, I was given the contact info for the contractor company that performs the line burials on behalf of Comcast in my area (Winchester, VA). After speaking with the company rep multiple times, they finally stated that Comcast themselves needed to run the drop from the service pole in my yard and not through the yard itself (where the line was originally dug I guess?). I'm at my wit's end trying to get this silly line buried, can someone please assist?

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ComcastMichael

Official Employee

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2.8K Messages

9 m ago

Greetings, @illumiajavier! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that this line has not been buried as of yet. As a homeowner myself, I would hate to have a random wire running across my yard. I would like to make sure this is getting resolved. Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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