1 Message

Wed, Dec 1, 2021 6:34 PM

Orange Drop line still not buried

It’s been almost 3 months since installation and my drop cord is still not buried. Can someone please assist?

Accepted Solution


Official Employee


596 Messages

6 m ago

@user_9624df Hi there! We can help with that.

Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address. Or click here

https://comca.st/3Dh53Tg. Then click the "New message" (pencil and paper) icon.


Type "Xfinity Support" there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter or tap the >icon to send it
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