C

Visitor

 • 

1 Message

Sat, Aug 6, 2022 1:22 AM

Orange comcast cable only 3” deep broken

Doing some landscaping in my backyard I unfortunately ripped out my comcast cable out of the ground which was only buried 3 inches below the surface of the ground. Why was it buried so shallow and why is it an orange cable. I thought orange cable was a temporary line? How is this going to get resolved?

Official Employee

 • 

146 Messages

11 d ago

Hello @Cjg2991 We appreciate you taking the time to reach out to us today. I know how important it is to ensure you are able to stay connected and we'd be happy to assist with getting a tech out to run a new line. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

forum icon

New to the Community?

Start Here