Hi user_0tm8zq! We appreciate you taking the time to reach out on our Xfinity Forum regarding this line-bury request. My team would be more than happy to further assist you with this request. Please note that during our "winter hold" period, delays in underground drop-bury requests can occur due to winter weather conditions, such as frozen ground, which prevent the burial of cables.
We can absolutely get the request put in for this line bury. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
user_0tm8zq
Visitor
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2 Messages
9 hours ago
How do I send a request? We can't cut the grass.
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XfinityAmira
Official Employee
•
4.8K Messages
9 hours ago
Hi user_0tm8zq! We appreciate you taking the time to reach out on our Xfinity Forum regarding this line-bury request. My team would be more than happy to further assist you with this request. Please note that during our "winter hold" period, delays in underground drop-bury requests can occur due to winter weather conditions, such as frozen ground, which prevent the burial of cables.
We can absolutely get the request put in for this line bury. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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