Visitor
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1 Message
Orange cable
I have contacted customer service on several occasions, regarding the burying of the cable lines. Only to get lied to, with saying the burying of the cable would be escalated, after letting them know that my manager stated that it would be cut due to it being a hazard to other residents. Spoke with five different supervisors, stating it would be escalated, was given five different fake time and days that some was coming to bury the line. Only to speak with someone tonight in escalations, to tell me that nothing has ever been sent. So now my manager will cut my cable line and I will be without cable.
I’ve learned that customer service does not care about its customers, instead they enjoy telling you what you want to hear, to get you off the phone.
XfinityRaf
Official Employee
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932 Messages
1 day ago
Good evening @user_kyrp49, and thanks for taking the time to post about your issue with getting a line buried. If you could send our team a direct message with your full name and full address, we can look to see what options there are to get this line buried for you.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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