cankrom's profile

New Poster

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1 Message

Fri, Jun 19, 2020 12:00 PM

Orange cable running through conduit attached to my house

A new neighbor recently brought in Internet service from Xfinity and a temporary run had to cross my driveway..That is not the issue. The permanent run for the neighbors internet service attaches to the side of my house running through conduit... you figure someone from Xfinity would have contacted us for permission to attach it to our house for another customer’s services. Regardless of that, we are about to do construction on that side of the house so the line will definitely have to be moved....or we will cut it ourselves.. It seems no one knows how to address this manner.

Responses

ComcastTambrey

Official Employee

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2.7K Messages

1 y ago

Hello, cankrom! Welcome to the Xfinity Forums. 

I want to make sure we get that line relocated quickly for you so it doesn't delay your renovations. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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