Kpiepenbrok's profile

New Poster

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1 Message

Wed, Dec 16, 2020 12:00 PM

Orange cable in my yard, please bury my drop

I had the internet cable replaced. The tech put in an orange cable and told me I would be responsible for burying it. The comcast website says he was supposed to arrange for this to be buried.

Responses

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Welcome to the Xfinity Forum, and thanks for posting to share your experience, @Kpiepenbrok! I want to apologize and clarify that our responsibility is to create and submit a ticket for your local line techs to come out and bury the line once the line is replaced. Unfortunately, the field techs who came out to replace the lines don't have the necessary tools to bury them. I can create the request but will need to gather a few pieces of information first. 

Can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 

 

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