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cablepdx
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11 Messages

Saturday, January 31st, 2026 4:29 AM

Options for contract renewal, for internet + TV? Must keep my Cablecard option active.

Hello, I'd like to talk about renewal options for my internet+TV plan.  I'm almost up with my yearly contract, and I'm looking for deals to keep my costs low.

VERY IMPORTANT: I must keep my existing Cablecard option active.

I'll also want to change my TV channel plan to "Sports & News TV". Can someone assist me?

Question

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Updated 

9 hours ago

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XfinityQue

Official Employee

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395 Messages

9 hours ago

 

cablepdx, hello there and thanks for reaching out! We totally understand your concerns and would love to help you with taking a look into your plan and packaging. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.  

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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