Visitor
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3 Messages
OPT OUT OF UNLIMITED WIFI
Hi I have recently just a couple months ago reached out to you guys about getting rid of unlimited wifi on my plan. My son was here to help me but had to go so I was not able to get back to the gentleman that had reached out to help me. So now my son is back can someone please be kind enough to help me get that off my plan it is just too much for me I don't use my wifi for anything except just my phone. So I would like to go through the plans as well to choose the best one for me. Thanks in advance!
Accepted Solution
CCDaisy
Problem Solver
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127 Messages
2 years ago
Hello @user_b57568 we can understand your needs for your household and can help with making changes to the services. Can you please send us a Direct Message with your full name and adress to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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