Good afternoon and happy Monday @user_bc5aed, we hope you are having a wonderful Monday so far and appreciate you taking the time out to reach out on our Community Forums, rest assured you've reached the right team to look into your open ticket for a refund. We'd be happy to get the ticket pulled up for review and share any updates. This will require us to first collect a few pieces of information though. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
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Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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XfinityAlyssaA
Official Employee
•
1.8K Messages
8 months ago
Good afternoon and happy Monday @user_bc5aed, we hope you are having a wonderful Monday so far and appreciate you taking the time out to reach out on our Community Forums, rest assured you've reached the right team to look into your open ticket for a refund. We'd be happy to get the ticket pulled up for review and share any updates. This will require us to first collect a few pieces of information though. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further. 😀
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