1 Message
Open ticket
A ticket was opened to change my address, the representative on the phone told me it wouldn’t take more than 5 hours. However it’s been nearly a day. Also I work from home so this is vital.
1 Message
A ticket was opened to change my address, the representative on the phone told me it wouldn’t take more than 5 hours. However it’s been nearly a day. Also I work from home so this is vital.
EG
Expert
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110.4K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2K Messages
1 year ago
@user_xlx11c Hello! Thank you for reaching out to us here on our Community Forum. We can certainly take a look at the request that was made and we'll do our best to get it resolved. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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