Open Maintenance Tickets Still Pending

Dear Sir/Madam,

I am writing regarding several maintenance tickets that have remained unresolved for several weeks.

I was informed that these issues require attention from the Network Team due to Node Network-related problems.

Currently, I am not receiving the internet speeds that correspond to my purchased internet package.

Please find below the open Maintenance and Service tickets that require attention for the complex:

RTD ID: [Edited: "Personal Information"]

I would appreciate an explanation regarding why these tickets remain open and unaddressed.

Best regards,

Responses

Oldest First

Selected Oldest First

EG

Expert

•

114.1K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinitySara

Official Employee

•

2.1K Messages

3 months ago

Hey there, @hangtenman54! Thank you for taking the time to reach out over our community forum with your unresolved maintenance tickets concern. I'm sorry to hear about the trouble you've had receiving answers and resolution, and I'd love to see what our team can do to help! We're great to work with because we do have access to some systems regarding maintenance work, and it'll be our pleasure to take a closer look at things for you today. Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

hangtenman54

Visitor

•

2 Messages

@XfinitySara

Dear Sara,

I am writing to address the recurring issue of slow internet download speeds at my residence. I reside in a condominium complex consisting of 85 units, where the majority of residents utilize Xfinity for their internet and television services. I find it extremely frustrating to pay for a service that is unreliable and requires constant attention to resolve issues.

Although I believed the problem was resolved two months ago, as I was experiencing satisfactory speeds, the issue has resurfaced since October 21, 2025. My download speeds have consistently remained low. Upon consulting with Customer Service today, I was informed that the problem stems from either a pole or utility box on the street, and that it would not be addressed for two weeks.

As a long-standing customer who pays a premium for this service, I find this response unacceptable. I am frequently required to contact support to address these ongoing issues. It appears that there is insufficient attention being given to maintaining and addressing the infrastructure problems in my area.

Could you please explain why Xfinity/Comcast is not addressing this matter immediately? Furthermore, I would like to know when I can expect to receive the level of service for which I am paying, without the need for constant intervention regarding these issues at our complex?

13 hours ago

XfinityKassie

Official Employee

•

2.1K Messages

hangtenman54 We hear where you are coming from. Not gettin the speeds you are subscribing to can be extremely frustrating; especially when we rely on internet services for so much these days. I'm happy to take a look into what's going on in your area, and answer as many of your questions as possible. Please send a Direct Message so we can pull your account details. I look forward to working with you today!

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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6 hours ago

Customer Service

hangtenman54

Open Maintenance Tickets Still Pending

EG

XfinitySara

hangtenman54

XfinityKassie

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