3 Messages
Open letter to Tom Karinshak!!
I have never had such horrible customer service in my life!!!! I moved; it's not an unusual thing for people to do. Xfinity has told me they have scheduled a tech person to come out to my house 5 times now and no one ever shows up. The last two times they didn't even have my address correct. The incompetence level of your customer service employees and your retention team is horrendous. I'm not sure how you keep any customers. Honestly, I have NEVER had to deal with anything like this. I work from home so it's not an option not to have my internet working, yet not one of your employees can make this happen. I have no idea what else I can do at this point except to terminate my services with this [Edited: "Language"] company!
XfinityEricB
Official Employee
•
2.1K Messages
2 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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