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user_0t39aa
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Visitor

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Saturday, March 14th, 2026 4:19 PM

open infinity box .

I have been trying to get an infinity box closed for over the past 6-7 months, there has been several technicians that have come out and looked at it. They all say that the internals are mounted to high and they can not close the top. They also say that because a third party installed it, they will not fix it. This top being open leaves the system open to the elements. Every time  it rains we have issues with the service.We are at are wits end . I have called  about this more times then I can count. How do I get this closed?

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Updated 

53 minutes ago

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XfinitySara

Official Employee

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2.4K Messages

53 minutes ago

We can absolutely take a closer look and help escalate this on your behalf, @user_0t39aa! Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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