Visitor
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2 Messages
open fiber junction box
There is an open fiber junction box located across from [Edited: "Personal Information"]. Your competition was in the neighborhood recently and said it is not theirs. Just wondering how to get this info to the right support team.
XfinitySara
Official Employee
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2.8K Messages
8 hours ago
Hello and welcome to the Xfinity Community Forum, @user_ht2qn7! Thank you for taking the time to report this open fiber junction box. That is definitely something we'd like to address as quickly as possible. Have you attempted to open a ticket for it via the Xfinity Assistant yet, by chance? Customers and non-customers alike can typically report outside work needs through the assistant, resulting in a ticket that get our tech(s) scheduled. Let me know if you're able to do so, or if you need further assistance. Our team remains here to help however we can!
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