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user_ht2qn7
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Thursday, August 20th, 2026 11:42 AM

open fiber junction box

There is an open fiber junction box located across from [Edited: "Personal Information"]. Your competition was in the neighborhood recently and said it is not theirs. Just wondering how to get this info to the right support team. 

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XfinitySara

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8 hours ago

Hello and welcome to the Xfinity Community Forum, @user_ht2qn7! Thank you for taking the time to report this open fiber junction box. That is definitely something we'd like to address as quickly as possible. Have you attempted to open a ticket for it via the Xfinity Assistant yet, by chance? Customers and non-customers alike can typically report outside work needs through the assistant, resulting in a ticket that get our tech(s) scheduled. Let me know if you're able to do so, or if you need further assistance. Our team remains here to help however we can!

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user_ht2qn7

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2 Messages

not having any luck that way

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7 hours ago

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XfinitySara

Official Employee

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2.8K Messages

Sorry to hear that, @user_ht2qn7. Not to worry! We can help :) Could you please send our team a direct message to continue?

 

How to send us a direct message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 hours ago

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