Visitor
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1 Message
“Onu Fiber Mdm” Still Showing on My Account After Returning My Modem
Hi,
I returned my modem to the Xfinity store on July 23rd — it was just a basic white modem that I got at installation.
But now I see a device called “Onu Fiber Mdm” (Serial#: [Edited: "Personal Information"]) still showing up as not returned on my account.
I’ve never received or used this device. I only had one modem, and I returned it.
Can someone check this and help remove it from my account?
Thanks in advance!
EG
Expert
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114K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.6K Messages
2 months ago
Hey there, user_7irywl! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the equipment. That is certainly strange, and I would be happy to look into your account with you. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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