Onsite Technician - Unprofessional and unwilling to complete job despite still being on-site

I had appointment for a technician to come onsite 11/13/26 with an arrival window of “between 2:00p-4:00p” …

The technician apparently arrived right at 2:00p, and I unfortunately didn't hear him at first. When I checked outside at 2:20p, he was already walking away. Even though he was still at the property and well within the two-hour appointment window, he was visibly annoyed and said that he had already canceled the job due to waiting. Instead of simply coming inside to do the work he was already there for, he chose to leave—forcing me to go through the hassle of rescheduling all over again. Extremely frustrating and poor customer service per this technician’s conduct.

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XfinityRoberto

Official Employee

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2.6K Messages

31 minutes ago

Hi there and welcome to Comcast! I am sorry to hear that the tech left. We are happy to take a a look at the account and look to reschedule this for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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Let me know if you have any questions.

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Customer Service

user_eslkib

Onsite Technician - Unprofessional and unwilling to complete job despite still being on-site

XfinityRoberto

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