Visitor
•
1 Message
Only person with an outage I guess
Hi, my Xfinity internet has been down today. The app originally showed that service should be restored around now, but the estimated restoration time was suddenly pushed back to 10:55 PM.
It also looks like I may be the only customer in my immediate area without service, so I’m trying to confirm whether this is actually an area outage or an issue specifically with my home, line, or equipment.
Can an Xfinity support representative please check my account and confirm what is causing the outage and whether a technician may be needed?
EG
Expert
•
121.7K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinitySeth
Official Employee
•
1.6K Messages
8 hours ago
Howdy user_6yyvve, and thanks for stopping by to let us know about the interruption your experiencing. We never want to leave you in a bind, so rest assured as long as your current interruption is being reported through our Xfinity Status Center with updates, that our local teams are working to get you back online asap 👍
While the interruption is ongoing, it's possible for parts of the area to be restored before the service is reported as repaired, so as a periodic precaution, you can try to unplug the power to your modem for 30 seconds and plug it back in to see if the network has been restored. I know after so many hours it's frustrating, but in terms of interruptions impacting any area, we are also only privy to what our status center displays for any given address. If your interruption extends beyond what the status center shows, please let us know and we can look into things further.
0
0