Visitor
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2 Messages
Only House In Área With An Outage
"Due to the outage in your area I'm unable to get you to an agent or troubleshoot."
As of 06.20.2026, we have had an internet outage since 06.18.2026. However, we are the only house in our neighborhood/area that has an outage. We wanted to make sure if this was still a "service interruption" issue due to nearby fixes and not some kind of error that is being missed by a default message in the system.
We cannot "troubleshoot" the error due to the default message in the Xfinity website/app, and turning out internet device on/off does not resolve the issue.
Please review. Thank you!
EG
Expert
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118.6K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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3K Messages
5 hours ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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118.6K Messages
4 hours ago
Solved topic now being closed.
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