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Dayi_M
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2 Messages

Saturday, June 20th, 2026 3:20 PM

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Only House In Área With An Outage

"Due to the outage in your area I'm unable to get you to an agent or troubleshoot."

As of 06.20.2026, we have had an internet outage since 06.18.2026. However, we are the only house in our neighborhood/area that has an outage. We wanted to make sure if this was still a "service interruption" issue due to nearby fixes and not some kind of error that is being missed by a default message in the system. 

We cannot "troubleshoot" the error due to the default message in the Xfinity website/app, and turning out internet device on/off does not resolve the issue.

Please review. Thank you!

Question

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Updated 

3 hours ago

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EG

Expert

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118.6K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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3K Messages

4 hours ago

Dayi_M Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that your services are not available. We'll be happy to investigate this further and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how ot send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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Dayi_M

Visitor

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2 Messages

Thank you for reaching back out. The issue was resolved shortly after uploading this post to the Forum. 

3 hours ago

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XfinityBenjaminM

Official Employee

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3K Messages

Dayi_M That is great to hear! Thank you for letting us know. If you experience any other issues, please don't hesitate to reach out as needed.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 hours ago

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EG

Expert

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118.6K Messages

3 hours ago

Solved topic now being closed.

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