Only goal of customer service is to sell more products

user_rxxj4o Thank you so much for your post this is not the experience we want you to have when reaching out for help. We always have options that are more direct like making a post here for help with any of your issues. Since our main goal is to help in public as much as possible so other members of our community can benefit we do not focus on sales. Our promotions do change all the time I can not say for sure but that may be an offer for our higher speed tiers or there may be no discounted offers available at this time. For plan options we have a great page set up you can check out if you want to see what options you can find. Or I can check over what offers are available for you if you prefer. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.