New Poster
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5 Messages
Only getting 31% of my plan speed of 800mph.
I tried to schedule an appointment but affinity canceled it so I’m trying to figure out what’s going on. I recently got an updated Xfinity Gateway modem.
New Poster
•
5 Messages
I tried to schedule an appointment but affinity canceled it so I’m trying to figure out what’s going on. I recently got an updated Xfinity Gateway modem.
EG
Expert
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107.1K Messages
24 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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899 Messages
24 days ago
Hey there, Mikel9000! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. That certainly is not the experience we want you to have with the speed. Can you share how you are testing the speeds? Are you experiencing the slow connectivity on all devices? What troubleshooting steps have you tried?
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