Online data usage meter no longer works

Please fix the online data usage meter. The alternative one inside the app does not allow user to view usage amounts for the previous 2 months.

See below for how that URL [ https://customer.xfinity.com/#/devices#usage ] renders :

Responses

XfinityBenjaminM

Official Employee

•

2K Messages

1 year ago

@user_gw1010 Hello! Thank you for reaching out to us here on our Community Forum. Have you tried clearing out your cookies and cache and then accessing the Data Usage Meter after that?

0

U

I have the same issue. Tried numerous ways to get the usage meter to load (cleared cache, used another browser, etc.). The only luck I've had is to use the Xfinity Assistant (https://www.xfinity.com/xfinityassistant/) and search "data usage."

6

0

XfinityBenjaminM

Official Employee

•

2K Messages

@user_c44e3d Hello! Thank you for reaching out to us here on our Community Forum. Do you know if your login is the Primary user or Manager on the Xfinity account? If you're the primary you should have access to viewing that.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_3ij3t0

4 Messages

I'm having the same issue and I've cleared my caches and am sure I'm loggin into the primary account.

1 year ago

0

XfinityMarcos

Official Employee

•

2.3K Messages

Hi @user_3ij3t0, thank you for reaching out to our forum for help with your data usage concerns and taking those troubleshooting steps. Is this only happening when you're logged into the Xfinity website, or the Xfinity app as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_3ij3t0

4 Messages

App looks OK but this link is failing https://customer.xfinity.com/#/devices#usage as described by other above.

1 year ago

0

XfinityLinda

Official Employee

•

1.8K Messages

@user_3ij3t0 Are you able to get in past the log in screen? Or does it not take you to the log in screen?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Customer Service

user_gw1010

Online data usage meter no longer works

XfinityBenjaminM

user_c44e3d

XfinityBenjaminM

user_3ij3t0

XfinityMarcos

user_3ij3t0

XfinityLinda

New to the Community?