Online chat support (Tkhaijamang) using pressure tactics to "upgrade" or he wouldn't help me reboot my down Xfinity router.

I have a vacation home in Florida and my Xfinity router there was needing to be rebooted. Currently I'm in Oregon so I want to get CS to send a reboot command to it since no one was available at the house to unplug it manually. I couldn't find a way to do that myself in the Xfinity app so I started a chat online on 8/30/2025 6:50pm PST with someone who identified themselves as Tkhaijamang. First red flag was him telling me the reason I was having an issue with my modem is that I was using a old version of Internet Explorer. I commented that "What would my version of Internet Explorer have anything to do with the Xfinity router? I do not have any windows computers even on at that house." Then the high pressure pitch comes , saying that there is a new internet version known as "The Next-Generation Internet" From the transcript. Tkhaijamang: " Robert, there is a new internet version, which is also known as next-generation internet. As of now, we need to update your internet." I said I'm not approving anything until you reboot my router and get it working. Here's his comment. Tkhaijamang : " I have done that, and it doesn't seem to work, Robert. I will help you update to a new internet version. Please don't worry; it will lower your bills, and you will be having a free high-speed unlimited internet as well. I said what's the terms of this "upgrade". Answer Tkhaijamang: "You will have 5 years of internet plans with upgraded internet speed, unlimited high-speed plans, and unlimited mobile lines, all for just $96." "Please don't worry; it's a non-contract." I insisted I do not want this only to restart my down modem. Tkhaijamang: "Robert, I can understand your concern, but as I mentioned, this is a new version of your internet plans. We will need to activate your internet with these new plans, and this is the first step to ensure your activation and modem work properly." I ask again to just reboot my router. Tkhaijamang: "See if troubleshooting and working on your modem again will help. It may not make your internet stable, and you may often face intermittent issues. I am working on a longer stable internet solution." 

At this point I've been chatting for 15 minutes and hang up. I reach out to someone in my neighborhood and they agree to drive to my house and reboot the modem. Which fixed the issue as expected so I know that Tkhaijamang did not send that reboot command as he claimed. Instead he was laser focused on his commision bonus, not in helping solve my issue. Is this how you train people who are looking for troubleshooting help? I've been with Comcast/Xfinity customer for over 15 years and dealt with tons of frustration working with your company before but this one was really infuriating. Full conversation below, minus was I type which I found interesting.

[Edited: "Personal Information - Chat Transcript"]