online chat says call 800 934 6489, phone bot says use chat

Both the online chat says to call the 800 934 6489 number.  The phone bot says use online chat.  There's no way I can see how to get a live agent for what I need help with.  I have two accounts on the same address.  One is closed and I have a billing issue on that account.  The other account is not activated yet with the NOW equipment.  So the bots are confused and point to each other.

A bad customer service experinece, iow.