Visitor
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1 Message
Online chat is a joke
Trying to lower my bill but can’t seem to get a live agent. The chat bot just keeps looping no matter what I type. I think Comcast/Xfinity does this on purpose so you’ll give up.
Visitor
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1 Message
Trying to lower my bill but can’t seem to get a live agent. The chat bot just keeps looping no matter what I type. I think Comcast/Xfinity does this on purpose so you’ll give up.
XfinityMarshante
Official Employee
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1.3K Messages
14 hours ago
Hello @user_pgs72, thank you for taking the time to leave a post. Thank you for taking the time to share your feedback. I can certainly understand how frustrating it must be to try to discuss lowering your bill and feel like you're unable to reach a live agent. We never want our customers to feel stuck or ignored when they're looking for assistance. We'd be happy to help review your account and explore available options that may help reduce your monthly bill.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since we already have you in the DM, we can continue there.
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