Visitor
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1 Message
Online Cancellation
I am requesting cancellation of my Xfinity Internet service effective immediately. I am a California customer and am exercising my right to cancel online. I do not authorize or require a callback. Please process the cancellation through this written channel and confirm the effective cancellation date.
EG
Expert
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120.7K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.6K Messages
8 hours ago
Good afternoon @user_ejuxo2 , and thank you for reaching out. I'm sorry to hear you'll be leaving us. I can help with your disconnection request. Please send us a Direct Message with your full first and last name along with your full service address so we can securely access your account and process the request. Once we're able to review the account, we'll be happy to discuss the disconnection details with you and answer any questions you may have. We look forward to assisting you further. 💙
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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