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user_zd4sa6
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Wednesday, July 2nd, 2025 9:05 AM

Online Cancellation help

I made a cancellation call a month ago but can’t return my modem in person myself because I moved out the country. My family returned it for me yesterday but the worker said they can’t give them the receipt because they are not the account owner, and told them that they should ask me to do an online cancellation. I currently cannot make a phone call because the phone service won’t allow to make international calls. Is there something else I can do to get the service and bill completely cancel? 

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Updated 

2 days ago

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XfinityBillie

Official Employee

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3.4K Messages

2 days ago

 

user_zd4sa6 Thank you for taking the time to reach out to us here on our Xfintiy Forums. I can understand how frustrating this must bem especially if you are out of the country. I would be more than happy to look into this further and assist in making sure that the account has been disconnected. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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XfinityBillie

Official Employee

 • 

3.4K Messages

2 days ago

 

user_zd4sa6 We appreciate your time in working with us via DM. I'm thrilled we were able to help you complete your request to have the services disconnected. Have a great day!

 

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