Visitor
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4 Messages
Online Billing
Receiving "Unknown Error" when trying to pay bill online. After the recent breach of security with Xfinity how can we be certain that this "Unknown Error" isn't another breach in security? Is our data safe? Why is this only an issue when paying bills with Xfinity? This is the second month in a row that I have had this issue. I have tried different computers (Desktop and laptop) along with different browsers.
If you're taking our data security seriously, then why is it an "Unknown Error"? A casual search of the forums indicates that this has been occuring since at least 2020. What are we paying for exactly? Any sort of maintenance and security? Data integrity? Comprehensive billing management? I'd be interested in setting up auto-pay, but it's difficult to trust the system as it is.
XfinityLinda
Official Employee
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1.8K Messages
1 year ago
Thank you for connecting with us here, @user_2fb234, with your concerns about data security and paying your bill online. You have reached the right place for assistance with these and all your concerns. We can assure you and all our customers that data security is our highest priority. You are welcome to see our page here: https://internetsecurity.xfinity.com/help/report-abuse for assistance with many security concerns. If your concern is not listed as an option there, you are welcome to call into our Customer Service at 1-800-266-2278 to connect with one of our expert teammates in our Customer Security Assurance department.
Thank you for sharing your troubleshooting. Now, in regard to paying your bill, I am not showing there is a current issue. I was able to log in and access payments myself without issues. If you wouldn't mind clearing cache and cookies in your browser, and attempting to log in again to attempt the payment. Please let us know if this helps. We look forward to your reply.
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