Ongoing WiFi Issues Despite Troubleshooting | Security System Impacted

Dear Support Team,

I’ve been experiencing significant issues with my home WiFi, where download speeds spike to around 400 Mbps during your speed test but drop to 31 kbps shortly afterward. Despite extensive troubleshooting on my end, the problem persists. Here is a summary of everything I’ve done so far:

1. I have changed my network name (SSID) and password to ensure no unauthorized devices are connected.

2. I’ve restarted both the modem and the WiFi router multiple times.

3. I confirmed that no other devices are consuming excessive bandwidth during the testing process.

4. I checked for possible WiFi channel interference and switched to less congested channels.

5. I ensured that the router is centrally located in an unobstructed area for optimal signal strength.

6. I updated the router’s firmware to the latest version.

7. I reset network settings on the affected devices and reconnected using the new SSID and password.

8. I tested the connection via Ethernet, and the issue persists even when bypassing the WiFi network.

Please note that my home security system relies on a stable WiFi connection, and this ongoing issue is preventing us from monitoring and identifying trespassers who have been visiting our property recently. It is essential that this issue is resolved as soon as possible.

I’ve also attempted to contact your support team multiple times via chat/phone, but keep getting put in a loop with your AI with no solutions. 

Thank you for your attention to this matter. I appreciate your prompt assistance.

Best regards