3 Messages
Ongoing Weekday Outages Are Disruptive and Unacceptable
I’m really disappointed with Xfinity's recurring service outages. For the second time in the past two weeks, my internet has been down all day on a Thursday—from morning until evening—forcing me to cancel important meetings and work from a coffee shop.
This is not acceptable, especially for customers who rely on a stable connection to work remotely. Service upgrades or maintenance should be scheduled during off-hours or over the weekend—not during peak weekday hours—and customers should be notified well in advance.
I hope Xfinity takes this seriously and makes improvements to how and when they conduct maintenance. Reliable service and timely communication are the bare minimum.
XfinityAbby
Official Employee
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346 Messages
3 months ago
Hello, @user_6szwf5. Thank you for taking the time to post on our Community Forum. I know how important it is to have a reliable internet connection when working from home. Having to cancel meetings would frustrate me as well. You have come to the right place for help. Have you checked the Xfinity app or Xfinity website to see if there is any information on the interruption and when it may be ending?
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user_6szwf5
3 Messages
3 months ago
What I'm saying is that service upgrades or maintenance should be scheduled during off-hours or over the weekend—not during peak weekday hours—and customers should be notified well in advance.
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user_atfae0
Visitor
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1 Message
19 days ago
The app status update is useless. It just says “within the day” since 8:30 am and it is the evening now.
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