Ongoing Weekday Outages Are Disruptive and Unacceptable

@XfinityAbby​ yes, here is the detail xfinity gave us: 

Legacy TV, X1 TV, Internet, Voice, Internet TV unavailable

We’ve started work in your neighborhood to enhance the Xfinity network. You’ll experience service outages during this time. We anticipate completing our work within the day. We apologize for any inconvenience and appreciate your patience.

While enhancements are a good thing (and likely happen during business hours because it takes more time than 1 or 2-hour maintenance), I agree with your sentiment, @user_6szwf5. We do our best to provide communications ahead of time when possible, typically via text and/or email. You may also see updates when you log into the Xfinity App. A great place to start is ensuring your communication preferences are up-to-date as seen here. If everything is set up in a way that works best for you, great! We apologize the inconvenience and appreciate your patience while these enhancements take place. Our team is a great resource, so please don't hesitate to share any other questions or concerns you have, and we'll remain here to support you and your household in any way possible :)

Thanks for reaching out @user_a4nouu . I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!  Services may be out in your area due to a number of reasons, including but not limited to maintenance, network enhancements, weather, power interruptions or other outside factors. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including advance notice or ETAs of when the services will be restored. This is the same information all representatives have as well. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291.