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user_stzeq8
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3 Messages

Sunday, February 1st, 2026 3:30 PM

Ongoing service issues

hello, I’ve been having service issue for over a year. Can’t seem to get anywhere and refuse to pay for services I don’t receive. Had new equipment delivered to try and resolve issues and then get disconnected as soon as I hook up new equipment.  I’m extremely frustrated and disappointed. And at this point would not recommend service 

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XfinityBillie

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3.9K Messages

8 hours ago

@user_stzeq8 We appreciate you taking the time to reach out to us here on our Xfinity Forums, this is never the experience we want for our valued customers. I would love to see how we can help you find a lasting solution. Can you share a little more detail regarding what is happening with your services?

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user_stzeq8

Visitor

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3 Messages

8 hours ago

Less than half the data speed I pay for , tv that is blocky distorted and cuts out , I’ve had several appointments scheduled and get cancellation notice by assistant and have taken off work for appointments. One tech came out first appointment and claimed line to house was bad and at time weather was bad and decided to reschedule and no one has showed since after multiple appointments.  I had service disconnected because I refuse to pay for services I don’t receive. Chatted with customer service rep who got service turned back on and sent new equipment to try and rectify the issues and as soon as I get equipment and get it hooked up my service is disconnected again..  I feel I should be credited for lack of service and my service should be restored so that I can verify if new equipment fixed anything 

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XfinityBillie

Official Employee

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3.9K Messages

@user_stzeq8 If the services were disconnected due to a past due balance we would not be able to assist with troubleshooting. I know how frustrating service issues can be, we do recommend making the payment for the past due balance to bring the account current. Once it has been brought current our team can assist you with troubleshooting, once we can confirm all service issues have been resolved we would then be able to research the billing and apply the appropriate adjustment. Once the account is active please send us a DM to Xfinity Support with your full name and address to get started with troubleshooting.

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