Visitor
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1 Message
Ongoing service disruption
Would like an email for customer support so I can fully document all the challenges we've had with now 7 work days of service disruption. Chat and phone agents have provided inconsistent and incorrect updates.
XfinityJohnG
Official Employee
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2.3K Messages
3 hours ago
Thank you for reaching out to us here. There is not an email option for customer support. We can look into any service issues from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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