HWhitney's profile

New Poster

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2 Messages

Wed, Dec 2, 2020 8:00 PM

Ongoing outages disrupting WFH

Over the past week we've had internet outages nearly every work day that are really disrupting our ability to work from home. When it happens I log onto the app and get told that there is an outage (duh) and when it shouod be over. When I say yes to sign up for text updates it never works. What is most frustrating is that we have received no communications from Xfinity warning us that this would/will be happening. It would be very helpful to have more information so we can plan around it. Both my husband and I are working from home and sometimes the outages have happened at VERY inconvenient times causing lost work and missed meetings. We both sometimes have database and shared document work that cannot be done on a hotspot or poor connection. We can go to an office in some cases but are not supposed to due to COVID-19, plus I'm pregnant so we're being extra cautious. Can you throw us a bone here??? Why are we even paying for internet if this is what we get? We just need some more information and I can't even figure out how to connect with an agent. I've been hung up on by the phone robot time after time. Looking for a little bit of customer service here.

 

Any help greatly appreciated...

Responses

New Poster

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3 Messages

5 m ago

I just posted about this today. Absolutely ridiculous!!

New Poster

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3 Messages

5 m ago

Just posted this same issue! It's crazy!

New Poster

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2 Messages

5 m ago

Also posted! This nonsense needs to stop. 

New Poster

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1 Message

3 m ago

The outage map shows our house to be the only outage in our area, Happy Valley, Oregon.  When I try to chat it just give a canned "outage in your area" and no reply to when service will resume. 3 days now. I need internet to help file claims. Huge oak trees fell on our house. Can't get the cars out of the garage.

ComcastAbbie

Official Employee

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267 Messages

3 m ago

Hello, and thank you for reaching out to us! I am so sorry to hear about the continuing interruption and the damage to your house. That sounds awful! I can help look further into the interruption. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message

I am an Official Comcast Employee.
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