Tuesday, March 26th, 2024 11:00 PM

Ongoing issues with getting my home internet getting fixed

Hello, I've been having issues with my home internet consistently dropping everyday. Having to do multiple reboots to the xfi router and have had multiple tech appointments. One of which was a no show and the latest one they told me I needed a new line and left without doing anything. They told me they would schedule maintenance to come out and do repairs. They did not schedule it and I've had to call and make another tech appointment to start this process all over again. This has been going on for over a month. I find the lack of resolutions taken to get my home internet functioning disheartening. How can I escalate this issue and have working internet that I pay for.      

Official Employee


1.1K Messages

4 months ago

Thank you for connecting with our team here in our community, @user_dx2roo. We are sorry to hear about the trouble with your internet connection, and the difficulty with your experience. I can only imagine the frustration. It is definitely very had to get about your daily routine without a stable internet connection. No worries, you have reached the right team to investigate this and get you on the path of resolution. We will have to take a look at the account to see what has been done, and check on the tickets. Then, we can see what the next steps will be. After, we will stay with you until your services are working properly again. To get started, please send us a Direct Message with your full name and address. We look forward to your message.


To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

New Poster


3 Messages

22 days ago

I am having the same problem. The technician came without the new modem and just left. I’m still waiting for the new technician to come. I pay so much money per month for this service and have been with this company for over 30 years. This is the worst I’ve ever experienced it ...what ever happened to customer service and good manners? He just left and I am still waiting for him to return with no set time today!!! It has ruin my Sunday and I can't even enjoy my television/streaming...

Official Employee


596 Messages


dottiedesi2 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 


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