Visitor
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1 Message
Ongoing Internet Speed Issues – Main Hub Still Not Repaired
I’ve been dealing with severe internet speed issues for weeks now, and despite multiple attempts to get it resolved, the problem still exists.
So far:
- I’ve had two technicians come to my home. The second tech confirmed the issue is with the main hub in my area and said he opened a ticket to have it repaired.
- He told me the hub repair would happen within 48 hours—it’s now been over 3 days, and there’s been no improvement in speeds.
- I’ve also visited an Xfinity store twice and called tech support five times.
- On top of that, I was told I’m being charged $100 for the last tech visit, even though the issue isn’t inside my home—it’s Comcast’s own infrastructure.
I’m paying for 1 Gig service but regularly getting around 90 Mbps at best. I’m extremely frustrated that I’m not getting what I’m paying for, and now I’m expected to pay more for a service call that didn’t fix anything.
Can someone from the corporate escalation team please reach out and get this issue truly resolved?
XfinityRoberto
Official Employee
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1.8K Messages
2 days ago
Hi there and welcome to Comcast @user_zdz1k6. I am sorry to hear that you are having troubles with your service. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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