commanguy's profile

Gold Problem Solver

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5.9K Messages

Saturday, October 28th, 2023 6:41 PM

Closed

Ongoing Internet issues

Comcast Internet the past few weeks has a daily habit of dropping to around 6 to 12 Mbps upload speeds everyday. Not the same time. Supposed to have 200 down which I had this morning.

But not worth fixing. Comcast left our town years ago with just a so-called technician support team and the old office for devices to be dropped off at.

The majority of techs come from 2 hours away. Only stores are that far also. 

Constantly restarting stuff with limited results and then a few hours later back to normal. 

Not even looking for any advice anymore, just stating what is happening. I have called the overseas support lines in the past to no avail. I have tried the Internet Assistant with the usual reset instructions.

I know I have an older modem and Comcast wants everyone on their gateways.

But no longer an issue. Local company has run fiber optics in my neighborhood and I am set to switch. This is my final post. I am leaving Comcast as soon as I get connected to the fiber, maybe sooner.

Official Employee

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1.6K Messages

1 year ago

@commanguy  

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

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