Ongoing chat scam

As others have posted before, I was on live chat through the Xfinity app working with a live agent. After setting up a technician to come correct instal issues, I was told that I was paying too much for my plan and that he would just lower it for me. The "agent" the saved if I like smart watches and explained that the amount he was lowering my payment to would cover the smart watch. Then proceeded to send me a "secure" link asking me for my Social security number and birthday like in previous scams reported. I would like to know what Xfinity is doing about this as it's an ongoing problem.