1 Message
Ongoing chat scam
As others have posted before, I was on live chat through the Xfinity app working with a live agent. After setting up a technician to come correct instal issues, I was told that I was paying too much for my plan and that he would just lower it for me. The "agent" the saved if I like smart watches and explained that the amount he was lowering my payment to would cover the smart watch. Then proceeded to send me a "secure" link asking me for my Social security number and birthday like in previous scams reported. I would like to know what Xfinity is doing about this as it's an ongoing problem.
XfinityJosephA
Official Employee
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1.9K Messages
7 months ago
Hello, @user_27vnbw thanks for sharing this experience. Your best bet is to work with our Customer Security Assurance team. They are best equipped to work on an issue like this. Especially if your being asked for personal information. They can be reached at 1-888-565-4329, 8:00am - 12:00am Eastern Time, 7 days a week.
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user_vr2yio
Visitor
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1 Message
4 months ago
Same incident happened with me. Xfinity chat Agent asking for SSN and other details.
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user_d41oj2
Visitor
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2 Messages
1 month ago
The same issue just happened to me and i reported it to security. How is this still going on? A class action lawsuit has to be in the works.
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Beezus3
New Poster
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3 Messages
18 hours ago
The agent on chat asked for a verification code and I was reluctant to share it. But after my billing issue couldn’t be resolved on chat, I kept asking the chat today for a number to call to speak to someone. The agent kept assuring me a call back would occur momentarily. The call back agent asked for a verification code, and my account number. This seemed weird so I eventually hung up. I have the feeling what’s being described here is what I experienced today.
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