Regular Visitor
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17 Messages
One Year Expiration
My yearly internet is set to expire on November 23, 2026. I've been watching the site to find any kind of deal for renewal. I found something today that offered the same plan as I have right now, internet wise, for $70 plus taxes. That's $10 a month cheaper than what I have now. I have both Internet and mobile service with Xfinity.
I'm hoping this was a valid signup as it seems like its entered as a new account or something. I'm being sent a modem I believe but already have one.
Can anyone here with CS look into this and ensure this is all correct? Something just seems off to me about this.
EG
Expert
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121.7K Messages
47 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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2.6K Messages
31 minutes ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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