2 Messages
One week without internet service and no time to resolution
I've been without internet service for a week, xfinity is providing no explanation, time to a resolution or updates. What can I do to make sure my outage is being worked on and are there any suggested stop Gap measures I can take during an extended outage
flatlander3
Problem Solver
•
1.5K Messages
2 years ago
If you login here via other means (cell phone or hotspot), does it tell you anything about outages? https://www.xfinity.com/support/status Neighbors out too, or just you?
You didn't say what you are using for equipment. Any lights on it, and what are they doing? Can you log in locally to the admin interface on it just to check to see if it's not fried completely? Usually http://10.0.0.1 or http://192.168.100.1 or http://192.168.1.1 or http://192.168.0.1 depending on what it is.
3
0
EG
Expert
•
111.7K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_1414fe Here's how to send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
0
0