Visitor
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1 Message
One week for a service call???
Bought a home in April and signed on with Xfinity for internet never having used them previously. Works fine until today when it stopped working. No outages in the area. Called customer service who sent us to a store to pick up new Gateway router. Still doesn’t work and the earliest they can have someone come fix is 6 days from now. Is this normal for Xfinity? I could switch to a new provider in that timeframe!
XfinityRichard
Official Employee
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3.6K Messages
1 hour ago
Good afternoon @user_6ipjyg , and thank you for reaching out. I'm very sorry to hear about the trouble you've experienced, especially after recently moving into your new home and being without service. I'd be happy to take a closer look at the account and review the technician appointment options with you. Please send us a DM with your full name and service address so we can investigate further and see how we can help. We look forward to assisting you. 💙
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