3 Messages
One Time $100 Charge
Just received my bill and found a $100 one time charge showing up. I believe this charge was issued due to the fact I had a Xfinity technician come out to solve channel, DVR and remote control issues as well as running tests on the line into the house. The tech had to run a new cable line for the house due to the tests not at the correct levels then reset the X1 box. Why am I charged for broken equipment to make the service work properly? These were not issues that I caused, but broken Xfinity equipment. Unacceptable to be charged for this work and that is a nice way of saying it. Please remove that charge from my bill that is due this month.
XfinityEricB
Official Employee
•
2.1K Messages
14 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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