betsy1956 - Hello, and welcome to the Xfinity Forums community! We’re really glad you’re here, and I appreciate you reaching out for help. I understand how important it is to have all of your devices, especially your phone, connected smoothly to your home network. To better understand what’s going on, could you share a bit more detail about what you’re experiencing? For example, are you seeing any specific error messages or codes when trying to connect? Also, it would be helpful to know what troubleshooting steps you’ve already tried such as restarting your phone, or checking your WiFi and mobile data settings. Thank you for being our eyes and ears on the other end and for working with us towards a fix!
XfinityThomasA
Official Employee
•
3.5K Messages
17 hours ago
To better understand what’s going on, could you share a bit more detail about what you’re experiencing? For example, are you seeing any specific error messages or codes when trying to connect? Also, it would be helpful to know what troubleshooting steps you’ve already tried such as restarting your phone, or checking your WiFi and mobile data settings. Thank you for being our eyes and ears on the other end and for working with us towards a fix!
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