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1 Message

10/22/2026 6:12 PM

One of the company drver

I was driving behind the driver so when we approached the red light there are three lanes, left middle and right lanes so he preceded to the left lane so I was going in the middle lane but he decided to to come over to the middle lane lane which made me go into the right lane when looked at each other and I asked what are you doing my windows was up as well as his and out of no know he decided to put his middle finger up at me I did use some profanity at him we both remained in our vehicles so I was able to get his license plate number and it is 294-314 with the Xfinity logo on the truck and I am a customer of Xfinity , he looked somewhat young Hispanic man 

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3.1K Messages

7 hours ago

 

user_uemh3c, 
We’re sorry to hear about this experience. We understand your concern and appreciate you bringing it to our attention. We’d like to gather some additional details and make sure this is addressed by the appropriate team. Please send us a private message so we can assist. 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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