OnDemand Purchases

Customer for over 15 years. We moved 09.27.2025. We made several OnDemand movie purchases at the old address. They did NOT transfer to the new address. Not sure why. Immediately upon moving to the new address we had quality issues. Was advised to take in our cable box and get a new one. We also discovered that Xfinity issued us a new account number. We did not ask for a new account. We are assuming that one of those two actions led to the loss of our purchases. We simply want back what we paid for

We spent 3 hours tonight on your Chat Bot, being ghosted by Xfinity agents, having our chats disconnected, transferred to no less than 8 people, received the same "solution answer" which did not address our issue. 

We were wven told we would just need to buy them again. I have the transcripts. The Xfinity website says "If I am currently an Xfinity TV customer and move, but transfer my Xfinity TV service to my new address, can I continue to access my purchases?
Xfinity TV customers who move but transfer Xfinity TV service to their new address can continue to access their purchases on their Xfinity TV Box through Xfinity On Demand and their favorite devices. Once you've completed the move or transfer process (online or by speaking to a Move Specialist), the movies and TV shows that you purchased through Xfinity should automatically be transferred to your new address."