Once Again...Xfinity does not have to honor it's agreements!

Times are hard for most of us right now.  Everyone is getting the flu or some other illness and the economy is not friendly to the poor or middle class.  I reached out to xfinity customer service on the 22nd to discuss a payment extension.  The representative, Kyle, was outsourced to another country and was not very experienced in the language conversationally.  I explained what I wanted to do and he said no problem and set up the arrangement for the date I needed.  Today, I wake up and my service is off.  I call xfinity and they advise me that the collections department turned my service off and changed my arrangement to a scheduled payment.  I work from home and pay for my own internet.  I ask if there is anything they can do and I am told no.  I have been with xfinity for many years, almost a decade and I also have their mobile service.  Now days I feel like this is a hostage situation because there are no internet providers in my area that can provide the speeds that I need.  I am stuck with a company that expects me to honor my agreements and keep paying but does not honor their agreements and can just cancel the agreement at anytime.  And I have no recourse but to stay with a company that has no honor or integrity.