ryansal76's profile

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1 Message

Sat, Jan 16, 2021 6:00 AM

Old powerline on my property



We have an old power pole on our property that has DAMAGED our concrete perimeter fence.


(Florida Power and Light), just installed a Brand New Power Pole *OFF* our property.


(Florida Power and Light) said they will remove the old pole from our property as soon as COMCAST and AT&T move their existing lines from the old pole to the NEW POLE.


AT&T has already been out to our property and is in the process of moving their lines from the OLD pole to the new pole. 


I've been in Contact with Comcast 3 times including today, the old ticket number is (052137137) and the new ticket number from today (1-16-2021) is : ( 052 184 26 )


We were told today that comcast will call us within 72 hours to set up a date to come and move the lines from the old pole to the new pole.


I'd like to get a confirmation on this, thanks. 



Official Employee


341 Messages

3 m ago

@ryansal76, thanks for taking the time to reach out to us regarding the dropline needing to be moved to the new pole. I am so sorry to hear that you have experienced so many delays and the delay in our response. I truly appreciate all of your time and patience. I would love to look further into the request to have this line moved. Can you please reach out through private message (you can find out how through this link https://comca.st/39qGqrC) with your first and last name as well as the address where the pole and line are located? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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