Visitor
•
1 Message
Old modem still linked to my account through Xfinity app
My old modem is still displayed in my Xfinity app and won’t allow me to unpause devices through the app because it’s saying gateway is down please help me resolve this problem
EG
Expert
•
110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
CCHeather
Problem Solver
•
1.1K Messages
2 years ago
@user_8cd231 Thank you for reaching out to the Digital Care Team. Has the new modem been activated and showing online? Also, has it been more than 48 hours since the change was made?
0
0