Thank you for reaching out and creating a new post. I hope you are doing great today. I see you have an Xfinity line that you want removed, and we can certainly assist. If the line is damaged or getting torn, we can also have it replaced if you plan to have service in the future.
I ask that you reach out privately so we can cover the details of your location and the line. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
user_2hqx52 Welcome to our community forum! You've reached the perfect place to get help removing those cables that have been disconnected from the outside of your home. I'll collect your information in a private thread and open a ticket to have local technicians address the outside line.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new conversation" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
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XfinityVianney
Official Employee
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2.8K Messages
2 months ago
Thank you for reaching out and creating a new post. I hope you are doing great today. I see you have an Xfinity line that you want removed, and we can certainly assist. If the line is damaged or getting torn, we can also have it replaced if you plan to have service in the future.
I ask that you reach out privately so we can cover the details of your location and the line. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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user_2hqx52
Visitor
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2 Messages
14 days ago
I have old phone and cable lines that have been disconnected from my home and are loose around the nearest utility pole. Can I get them removed?
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